Why Can't Things Be Simple?

So I still have received no Certificate of Insurance or revised quote that states the haul-away  is included.  Apparently this is asking for the Moon. It's two pieces of paper that take about ten minutes to put together.  So now I'm getting grief from my mother because these have not yet been provided and grief from the cleaning guy because no one has ever asked for this before and "the people advising you have convinced you not to trust anyone."  The irony here is that my parents closed on this property without having an inspector seeing if it was up to electrical codes and the cleaning guy, who is offended I'm asking for proof of insurance and a detailed quote, won't invoice the job because he doesn't trust a personal check not to bounce. And here I am in the middle, still sick, needing to clear out the bathroom waste and weak, exhausted, stressing about my neighbors and the tuck-pointers.  I just want this over with.